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Axioned as Digital User Experiences Partner

The Client

LoveSac is a one-of-a-kind furniture company that sprang from the mind of teenager Shawn D. Nelson back in 1995. (For the record, for those of us not in-the-know, in 2005, Nelson won Fox’s Rebel Billionaire reality show; proving to billionaire Richard Branson that he was the most qualified out of 16 contestants for the job of President of Virgin Worldwide!)

From that ambitious, noteworthy beginning, LoveSac has progressed to become an international seller of patented furniture that’s comfortable, customizable, washable and perfect for family rooms across the globe. Best known for its namesake “LoveSac” beanbag, as well as “Sactionals” (sectional couches), the company is the fastest-growing furniture store in the U.S. and counts both everyday consumer shoppers and celebrities as loyal customers

What They Needed

Back in 2015, LoveSac needed help migrating and upgrading their (then) Magento eCommerce site. They also wanted greater flexibility with respect to maintaining and enhancing their eCommerce website, both in terms of who they wanted to work with, and in what capacity.

In 2017, LoveSac sought out Axioned’s ongoing UAT (user acceptance testing) support for their NetSuite SuiteCommerce InStore (SCIS) system.

The Solution

With respect to our first engagement (for their “then” Magento eCommerce website), we kicked-off the project by conducting an audit that covered the following:

  • Technology Standards & Conventions Adherence
  • Site Security
  • Site Performance, incl. Speed
  • DevOps Maturity
  • UX/UI Bugs & Issues

After presenting audit results, a priority project was established–to assist LoveSac in moving from Rackspace to AWS (Amazon Web Services) for site hosting. From there, we proceeded as per the priorities established between the LoveSac and Axioned team members.

Today, our ongoing support for LoveSac is focused on UAT (user acceptance testing) backing for their NetSuite SuiteCommerce InStore (SCIS) system.

The Result

With respect to our first engagement, we enabled the LoveSac team to become independent of any single 3rd-party service provider for maintaining or enhancing their eCommerce website.

Today, Axioned continues as a trusted support partner for LoveSac. Our ongoing backing includes automating test cases for using Selenium Web Driver in addition to supporting their ongoing NetSuite SCIS needs.